Delivery/Returns

Please note: we only accept orders to be shipped within the UK.

Delivery dates are not guaranteed by us. They are a service provided by the third party postal service/courier we use. Timed and ‘guaranteed’ services can be requested at the time of booking inclusive of any extra costs.

Promatic will not be held responsible for any goods that cannot be delivered due to the courier being unable to deliver in the customers’ absence from the delivery address. Any additional cost incurred to Promatic from such instance will be passed on to the customer.

If any goods are delivered and deemed faulty or damaged, Promatic must be made aware within 30 days of delivery. In such an instance, these goods must be returned to Promatic prior to replacements being sent out.

All items due for swap-out, covered by warranty or returned for refund, will be sent back to Promatic prior to despatch of the replacement item(s) or re-imbursement.
All goods delivered to the customer damaged must be rejected or signed for as damaged upon receipt of the order. If the goods are not visible, signed for as “condition and contents unknown” is required. All goods are dispatched from the Promatic warehouse in fine, working condition and so we must ensure that we have traceability to make claims on any damage to our couriers/hauliers. If such instance occurs and goods are delivered damaged, photographic evidence at the time of delivery will be required to assist a customers’ claim.

For any further information, please email - info@promatic.co.uk